How can I contact Orren?
You can reach our support team anytime at support@orren.us — we’ll be happy to assist you with any questions, order updates, or product inquiries.
For general inquiries, please contact info@orren.us .
We typically respond within 24 hours, Monday to Friday.
Do you ship worldwide?
Yes, we proudly ship worldwide.
Where do you ship from?
All orders are shipped directly from our international fulfillment centers, ensuring fast and reliable delivery. For most U.S. customers, shipping originates from our main logistics hub in Asia.
Can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make any changes or cancel your order, please contact us within 12 hours of placing it. After that window, your order may already be processed or shipped. Once you receive your package, you can still return it for a full refund if eligible.
What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, and PayPal.
All transactions are securely processed and encrypted for your protection.
When will my order be processed?
Orders are processed and shipped out from our warehouse Monday through Friday. Please allow 1–3 business days for your order to be processed. During holidays or high-demand periods, processing times may take slightly longer.
Delivery times vary depending on location.
For most U.S. customers, orders typically arrive within 7–15 business days.
International orders may take 2–4 weeks depending on customs and local delivery speed.
If your order hasn’t arrived within 30 days after shipping, please contact us at support@orren.us , and you’ll be eligible for a full refund or replacement.
Will I be charged customs or taxes?
All prices on our website are tax-free in USD.
Depending on your country, you may be required to pay import duties or local taxes upon delivery.
These fees are determined by your local customs authority and are not covered by Orren.
For more details, please contact your local customs office.
How do I return an item?
If you wish to return an item, please contact us at support@orren.us . Our team will provide detailed instructions and ensure your return is handled quickly and efficiently.
What if my item is defective, incorrect, or damaged?
We’re so sorry if this happens — please contact us right away at support@orren.us .
Include your order number, photos of the product, and a brief description of the issue.
We’ll make it right by sending a replacement or full refund as soon as possible.
When will I receive my refund?
Refunds are processed to your original payment method within 7–10 business days after we receive and inspect your return.
If you paid by credit or debit card, it may take additional time for your bank to